Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBLDR412 Mapping and Delivery Guide
Communicate effectively as a workplace leader

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBLDR412 - Communicate effectively as a workplace leader
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.The unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documentation and resources for communication and leadership.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for communication
  • Identify purpose and audience for communication
  • Identify the desired outcome of the communication
  • Evaluate available methods of communication according to task requirements and organisational business policies and procedures
  • Identify potential barriers to effective communication and develop solutions to minimise impact
       
Element: Engage in communication
  • Communicate using media and format relevant to the context
  • Use respectful and positive approaches to communications
  • Employ two-way processes to ensure receipt and acknowledgement of message
  • Provide opportunities to clarify and confirm understanding
  • Maintain record of the communication process and outcomes according to organisational policies and procedures
  • Identify follow up actions and communicate to relevant persons
  • Seek feedback on communication processes from all parties
  • Identify and incorporate opportunities to improve leadership communication processes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

prepare, engage and review communication on at least four occasions with different individuals or groups.

In the course of the above, the candidate must:

identify the context for communication and select approach and responses accordingly

create and present messages by choosing method and mode appropriate to the audience and context

undertake effective two-way communication from the perspective of a supervisor or team leader

identify and record actions required as a result of communication and follow-up in a timely manner.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislation requirement and organisational policies on workplace communication

characteristics of effective leadership communication

electronic and non-electronic communication methods, including situations where they would or would not be used

effective listening techniques

common feedback process and methods

leadership communication responsibilities applicable to own role

common barriers to effective communication in a workplace context

characteristics of verbal and non-verbal communication.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify purpose and audience for communication 
Identify the desired outcome of the communication 
Evaluate available methods of communication according to task requirements and organisational business policies and procedures 
Identify potential barriers to effective communication and develop solutions to minimise impact 
Communicate using media and format relevant to the context 
Use respectful and positive approaches to communications 
Employ two-way processes to ensure receipt and acknowledgement of message 
Provide opportunities to clarify and confirm understanding 
Maintain record of the communication process and outcomes according to organisational policies and procedures 
Identify follow up actions and communicate to relevant persons 
Seek feedback on communication processes from all parties 
Identify and incorporate opportunities to improve leadership communication processes 

Forms

Assessment Cover Sheet

BSBLDR412 - Communicate effectively as a workplace leader
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBLDR412 - Communicate effectively as a workplace leader

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: